Frequently asked questions

House of Wine & Spirits (HOWS) is a house of enthusiasts devoted to selecting exceptional wines and spirits. We work with renowned estates and independent producers to offer you a unique experience, somewhere between discovery and excellence.

Every wine and spirit is carefully selected by our team, together with the estates and producers. We favour quality, authenticity and wines and spirits with strong personality.

Browse our selection, add your favourite bottles to the basket and complete your order in a few clicks – smooth, intuitive and secure.

Yes, contact our team at info@HOWS.lu. We'll be happy to help you choose the ideal wine for your taste, budget or occasion.

Absolutely. House of Wine & Spirits (HOWS) focuses on a high-end experience: a sharp selection, attentive customer service and careful delivery.

Because we run House of Wine & Spirits (HOWS) with a lot of passion alongside our main jobs, we pack orders ourselves and deliver most of them in person. Depending on your distance from our depot in Pétange, please allow 5 to 7 working days for delivery (provided the bottles are in stock). Would you like to collect your order yourself, or do you urgently need a gift? Please contact us beforehand by email at info@HOWS.lu or by phone on +352 691 114 837 to arrange an appointment. We can almost always find a quick solution!

Collecting your order in Pétange is always free. For deliveries we mostly work with a Luxembourg courier service. Allow €7 per case of 6 bottles (every case started counts); delivery is free above a certain amount depending on your zone:

Tonics, soft drinks and other small bottles: above 6 pieces we adjust the shipping cost after your order, as they are smaller and lighter.

Pick-up in Pétange is possible Monday to Saturday. As we hand your order over in person and aren't always on site, simply contact us at least 24 hours in advance to agree on a time.

Because in the vast majority of cases we deliver the wines to your door ourselves, with the greatest care, this almost never happens. If a bottle still doesn't survive the journey, please tell the driver straight away and email a photo to info@hows.lu within 48 hours. We'll of course send you a replacement or refund it, no fuss.

Simply choose your wines or spirits, add them to your basket and follow the checkout steps. You'll receive a confirmation by email straight away. If ordering doesn't work for technical reasons, you can send us your order by email at info@HOWS.lu.

We accept payment by Wero and by bank transfer.

Yes, all transactions are 100% secure thanks to SSL encryption, which keeps your data confidential.

You can change or cancel your order as long as it hasn't been shipped. If you need to, just email us quickly at info@HOWS.lu.

If you're planning a large event, do talk to us. We'll find a fair offer that fits your quantities perfectly.

If you tell us in advance, we'll certainly find a solution. Just contact us beforehand and we'll arrange it.

Absolutely! If you're not sure what would please, get in touch. We'll ask you a few questions about the person's taste and your budget to find the perfect bottle.

Yes, we offer a wide range of gift boxes for every occasion: birthdays, celebrations, corporate gifts and more.

Of course – you can add a message to accompany your gift when you order.

Yes, elegant wrapping is available as an option to make your order look its best.

Yes, and we love doing it! We organise tastings for groups from 8 people. To go with the tasting, our partner caterer provides superb cheese and charcuterie boards for €15 per person.

Yes, with great pleasure! We're proud to already partner with several venues in Luxembourg. We choose our range carefully to enrich your list and delight your guests. Get in touch to talk it over.

Every business is different. If you're interested in working together, send us a message with the products you're looking for. We'll get back to you quickly to discuss it personally.

Absolutely! We regularly create bespoke gift boxes (client thank-yous, anniversaries, Christmas). We put the sets together and handle all the logistics for you.

If something is wrong with the contents, it's annoying but not the end of the world. Important: don't pour the wine away! Re-cork the bottle with its original cork, keeping at least three quarters of the wine, and contact us, ideally within 48 hours of opening. That's the only way we can look at the fault together and offer you an exchange or credit note without any fuss.

We provide detailed product sheets and food pairing suggestions to guide you. You can also contact us for personal advice.

Yes, we work directly with producers and approved distributors to guarantee the authenticity and quality of our products.

Our wines are kept at optimal temperature and humidity to preserve all their qualities.

Yes, we offer a selection of organic, biodynamic and natural wines, clearly marked on our website.

Keep your bottles away from light, somewhere cool (10–14 °C) with moderate humidity.

Red wine: 3 to 5 days · White/rosé: 2 to 3 days · Champagne: 1 to 2 days

Red 16–18 °C · White 10–12 °C · Rosé 8–10 °C · Champagne 6–8 °C

By email at info@HOWS.lu or via our form. We reply within 24 working hours.

Yes, our team is here to help you choose the ideal wine for your taste and the occasion.

Yes, the sale of alcohol is strictly limited to adults (18 or over).

Confirmation is required when ordering, and age may be checked on delivery.